What are your office hours?
8:30am to 4:30pm Monday through Friday, excluding Holidays
Where are you located?
Somerset County Complex Office, 11916 Somerset Ave, Room 103, Princess Anne, MD 21853.
How often do you send out water and sewer bills?
Quarterly. These bills are printed and mailed out on or about March 31, June 30, September 30 and December 31.
When is my water and sewer bill due?
The bills are due 30 days after they are mailed out. For example: March 31 bill would be due April 30th. If you received a revised bill, the bill would be due 30 days after it was mailed. Due dates are printed on all bills. Service is subject to suspension 15 days after the due date.
Please explain what the codes WA, SW, MC, RS, DS and XR mean on my bill?
WA= Charges for Water
SW= Charges for Sewer
MC=Miscellaneous- Charges for service trips made to your property
RS=Meter Replacement Charge, this varies by meter size
DS=Debt Service, Share of the payment for amortizing construction bonds or loans
XR=Flush Tax or Bay Restoration Fee for the State of Maryland
What is an "EDU" Debt Service bill?
The Front Foot Assessment method was phased out in December 2018. Beginning January 2019, our customers will receive a new Debt Service billing based off of EDU's (Equivalent Dwelling Units). This bill is now a county wide unified rate system used to pay back debt associated with construction loans to provide water and sewer to our customers. This bill will be sent our quarterly.
How often do you send out the EDU Debt Service bills?
Quarterly. These bills are printed and mailed out on or about Jan 2, April 1, July 1 and Oct 1
When is my EDU Debt Service bill due?
The bills are due 60 days after they are mailed out. Due dates are printed on all bills.
Do I still have a Front Footage bill?
The Front Footage bill ended as of December 2018. If you owe a past due balance, you will still be responsible for that balance. However, no new bills will be issued.
Do you accept Credit Cards?
Yes we accept, Visa, Master Card and Discover.
Is there a charge to use my Credit Card?
There is no charge to use your Credit Card.
Can I call in and pay by phone?
Yes you can pay with a Credit Card by phone. There is no charge for this service.
Do you store my Credit Card Information?
No, due to security reasons, we cannot store any Credit Card Information or email addresses.
What do I do if I have a leak?
Once you have your leak fixed, you will need to submit the plumbers statement or parts receipt to our office. You will need to include your name, physical address, what type of leak you had, when the leak started, and when the leak was fixed. Once you submit the statement our billing clerk will determine if your leak is eligible for a credit. Water only accounts are not eligible for leak credits.
How do I know if a property is serviced water and/or sewer?
Call the office (410-651-3831) and provide the 911 address or tax map and parcel number if address is not available. Please note that the staff may have to perform further verification and contact you later with the information.
I can't afford to pay my entire bill by the due date. Can I pay installments?
We can arrange for a payment schedule in most cases. You will need to contact the office and ask to speak to the person that arranges these agreements. You will still receive a 1% interest charge each month with any payment arrangement.
Can I give my payment to one of your staff or service employees?
No, for security and safety we do not allow our personnel to accept payments outside the office.
If I am going to rent my house, can I have the bill sent to my tenant?
The property owner is responsible for all invoices as collections by tax sale is the method used to collect outstanding invoices. There is a procedure whereby the person occupying your home can be mailed a bill. You will need to contact the office to have this form mailed to you. This form is also available on our website under downloadable forms, just click Alternative Address Agreement or you can pick up in our office.